{"id":1274,"date":"2023-05-25T02:17:03","date_gmt":"2023-05-25T02:17:03","guid":{"rendered":"https:\/\/dev.vtcnetviet.com\/?p=1274"},"modified":"2024-07-04T11:30:00","modified_gmt":"2024-07-04T04:30:00","slug":"tu-dong-hoa-doanh-nghiep","status":"publish","type":"post","link":"https:\/\/vtcnetviet.com\/tu-dong-hoa-doanh-nghiep\/","title":{"rendered":"T\u1ef1 \u0111\u1ed9ng h\u00f3a doanh nghi\u1ec7p: L\u1ee3i \u00edch v\u00e0 h\u00ecnh th\u1ee9c tri\u1ec3n khai"},"content":{"rendered":"\r\n<p>Trong th\u1eddi \u0111\u1ea1i c\u1ee7a cu\u1ed9c c\u00e1ch m\u1ea1ng c\u00f4ng nghi\u1ec7p 4.0, <a href=\"https:\/\/vtcnetviet.com\/tu-dong-hoa-doanh-nghiep\/\">t\u1ef1 \u0111\u1ed9ng h\u00f3a doanh nghi\u1ec7p<\/a> \u0111ang tr\u1edf th\u00e0nh m\u1ed9t trong nh\u1eefng ch\u1ee7 \u0111\u1ec1 \u0111\u01b0\u1ee3c quan t\u00e2m h\u00e0ng \u0111\u1ea7u c\u1ee7a c\u00e1c doanh nghi\u1ec7p. \u0110\u01b0\u1ee3c xem nh\u01b0 l\u00e0 m\u1ed9t kh\u00e1i ni\u1ec7m \u0111\u01a1n gi\u1ea3n nh\u01b0ng l\u1ea1i c\u00f3 s\u1ee9c m\u1ea1nh t\u00e1c \u0111\u1ed9ng r\u1ea5t l\u1edbn \u0111\u1ebfn s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a c\u00e1c t\u1ed5 ch\u1ee9c, t\u1ef1 \u0111\u1ed9ng h\u00f3a doanh nghi\u1ec7p gi\u00fap t\u0103ng c\u01b0\u1eddng n\u0103ng su\u1ea5t, gi\u1ea3m chi ph\u00ed v\u00e0 t\u1ed1i \u01b0u h\u00f3a c\u00e1c quy tr\u00ecnh l\u00e0m vi\u1ec7c. N\u1ebfu b\u1ea1n \u0111ang quan t\u00e2m t\u1edbi vi\u1ec7c t\u0103ng c\u01b0\u1eddng kh\u1ea3 n\u0103ng c\u1ea1nh tranh c\u1ee7a doanh nghi\u1ec7p, th\u00ec h\u00e3y c\u00f9ng t\u00ecm hi\u1ec3u th\u00eam v\u1ec1 t\u1ef1 \u0111\u1ed9ng h\u00f3a doanh nghi\u1ec7p v\u00e0 nh\u1eefng l\u1ee3i \u00edch n\u00f3 \u0111em l\u1ea1i trong b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y.<\/p>\r\n\r\n\r\n\r\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_69_1 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title \" >M\u1ee5c L\u1ee5c<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/vtcnetviet.com\/tu-dong-hoa-doanh-nghiep\/#Tu_dong_hoa_doanh_nghiep_la_gi\" title=\"T\u1ef1 \u0111\u1ed9ng h\u00f3a doanh nghi\u1ec7p l\u00e0 g\u00ec?\">T\u1ef1 \u0111\u1ed9ng h\u00f3a doanh nghi\u1ec7p l\u00e0 g\u00ec?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/vtcnetviet.com\/tu-dong-hoa-doanh-nghiep\/#Phan_biet_BPA_va_RPA\" title=\"Ph\u00e2n bi\u1ec7t BPA v\u00e0 RPA\">Ph\u00e2n bi\u1ec7t BPA v\u00e0 RPA<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/vtcnetviet.com\/tu-dong-hoa-doanh-nghiep\/#Cac_hinh_thuc_tu_dong_hoa_doanh_nghiep_pho_bien\" title=\"C\u00e1c h\u00ecnh th\u1ee9c t\u1ef1 \u0111\u1ed9ng h\u00f3a doanh nghi\u1ec7p ph\u1ed5 bi\u1ebfn\">C\u00e1c h\u00ecnh th\u1ee9c t\u1ef1 \u0111\u1ed9ng h\u00f3a doanh nghi\u1ec7p ph\u1ed5 bi\u1ebfn<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/vtcnetviet.com\/tu-dong-hoa-doanh-nghiep\/#Loi_ich_cua_Tu_dong_hoa_doanh_nghiep\" title=\"L\u1ee3i \u00edch c\u1ee7a T\u1ef1 \u0111\u1ed9ng h\u00f3a doanh nghi\u1ec7p\">L\u1ee3i \u00edch c\u1ee7a T\u1ef1 \u0111\u1ed9ng h\u00f3a doanh nghi\u1ec7p<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/vtcnetviet.com\/tu-dong-hoa-doanh-nghiep\/#Kho_khan_khi_doanh_nghiep_chua_tu_dong_hoa_quy_trinh\" title=\"Kh\u00f3 kh\u0103n khi doanh nghi\u1ec7p ch\u01b0a t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh\">Kh\u00f3 kh\u0103n khi doanh nghi\u1ec7p ch\u01b0a t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/vtcnetviet.com\/tu-dong-hoa-doanh-nghiep\/#FAQs_ve_tu_dong_hoa_doanh_nghiep\" title=\"FAQs v\u1ec1 t\u1ef1 \u0111\u1ed9ng h\u00f3a doanh nghi\u1ec7p\">FAQs v\u1ec1 t\u1ef1 \u0111\u1ed9ng h\u00f3a doanh nghi\u1ec7p<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/vtcnetviet.com\/tu-dong-hoa-doanh-nghiep\/#Quy_trinh_tu_dong_thuong_thay_trong_cac_to_chuc_la_gi\" title=\"Quy tr\u00ecnh t\u1ef1 \u0111\u1ed9ng th\u01b0\u1eddng th\u1ea5y trong c\u00e1c t\u1ed5 ch\u1ee9c l\u00e0 g\u00ec?\">Quy tr\u00ecnh t\u1ef1 \u0111\u1ed9ng th\u01b0\u1eddng th\u1ea5y trong c\u00e1c t\u1ed5 ch\u1ee9c l\u00e0 g\u00ec?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/vtcnetviet.com\/tu-dong-hoa-doanh-nghiep\/#The_nao_la_tu_dong_hoa_dich_vu_khach_hang\" title=\"Th\u1ebf n\u00e0o l\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng?\">Th\u1ebf n\u00e0o l\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/vtcnetviet.com\/tu-dong-hoa-doanh-nghiep\/#Tu_dong_hoa_doanh_nghiep_la_loai_bo_het_nhan_vien_phai_khong\" title=\"T\u1ef1 \u0111\u1ed9ng h\u00f3a doanh nghi\u1ec7p l\u00e0 lo\u1ea1i b\u1ecf h\u1ebft nh\u00e2n vi\u00ean ph\u1ea3i kh\u00f4ng?\">T\u1ef1 \u0111\u1ed9ng h\u00f3a doanh nghi\u1ec7p l\u00e0 lo\u1ea1i b\u1ecf h\u1ebft nh\u00e2n vi\u00ean ph\u1ea3i kh\u00f4ng?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/vtcnetviet.com\/tu-dong-hoa-doanh-nghiep\/#Lam_sao_tu_dong_hoa_doanh_nghiep_nho\" title=\"L\u00e0m sao t\u1ef1 \u0111\u1ed9ng h\u00f3a doanh nghi\u1ec7p nh\u1ecf?\">L\u00e0m sao t\u1ef1 \u0111\u1ed9ng h\u00f3a doanh nghi\u1ec7p nh\u1ecf?<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Tu_dong_hoa_doanh_nghiep_la_gi\"><\/span><strong>T\u1ef1 \u0111\u1ed9ng h\u00f3a doanh nghi\u1ec7p l\u00e0 g\u00ec?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n\r\n\r\n\r\n<p>T\u1ef1 \u0111\u1ed9ng h\u00f3a doanh nghi\u1ec7p (Enterprise automation) l\u00e0 qu\u00e1 tr\u00ecnh \u00e1p d\u1ee5ng c\u00e1c c\u00f4ng ngh\u1ec7, c\u00f4ng c\u1ee5 v\u00e0 ph\u01b0\u01a1ng ph\u00e1p t\u1ef1 \u0111\u1ed9ng h\u00f3a \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a c\u00e1c quy tr\u00ecnh kinh doanh c\u1ee7a m\u1ed9t doanh nghi\u1ec7p. M\u1ee5c \u0111\u00edch c\u1ee7a t\u1ef1 \u0111\u1ed9ng h\u00f3a doanh nghi\u1ec7p l\u00e0 c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3 v\u00e0 hi\u1ec7u su\u1ea5t ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p b\u1eb1ng c\u00e1ch gi\u1ea3m thi\u1ec3u th\u1eddi gian, chi ph\u00ed v\u00e0 s\u1ef1 ph\u1ee5 thu\u1ed9c v\u00e0o con ng\u01b0\u1eddi trong c\u00e1c ho\u1ea1t \u0111\u1ed9ng kinh doanh h\u00e0ng ng\u00e0y.<\/p>\r\n\r\n\r\n\r\n<p>C\u00e1c c\u00f4ng ngh\u1ec7 t\u1ef1 \u0111\u1ed9ng h\u00f3a doanh nghi\u1ec7p bao g\u1ed3m: ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd quy tr\u00ecnh kinh doanh (Business Process Management), t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh c\u00f4ng vi\u1ec7c (Workflow Automation), robot h\u00f3a quy tr\u00ecnh (Robotic Process Automation), tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (Artificial Intelligence), v\u00e0 h\u1ec7 th\u1ed1ng m\u00e1y m\u00f3c t\u1ef1 \u0111\u1ed9ng.<\/p>\r\n\r\n\r\n\r\n<p>T\u1ef1 \u0111\u1ed9ng h\u00f3a doanh nghi\u1ec7p c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng trong nhi\u1ec1u l\u0129nh v\u1ef1c kinh doanh, bao g\u1ed3m t\u00e0i ch\u00ednh, s\u1ea3n xu\u1ea5t, b\u00e1n h\u00e0ng, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1. Vi\u1ec7c \u00e1p d\u1ee5ng t\u1ef1 \u0111\u1ed9ng h\u00f3a doanh nghi\u1ec7p c\u00f3 th\u1ec3 gi\u00fap doanh nghi\u1ec7p t\u0103ng c\u01b0\u1eddng kh\u1ea3 n\u0103ng c\u1ea1nh tranh, c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5, t\u0103ng n\u0103ng su\u1ea5t lao \u0111\u1ed9ng, gi\u1ea3m thi\u1ec3u sai s\u00f3t v\u00e0 t\u0103ng \u0111\u1ed9 ch\u00ednh x\u00e1c trong c\u00e1c quy tr\u00ecnh kinh doanh.<\/p>\r\n\r\n\r\n<div class=\"wp-block-image\">\r\n<figure class=\"aligncenter\"><img decoding=\"async\" class=\"wp-image-4180\" title=\"T\u1ef1 \u0111\u1ed9ng h\u00f3a doanh nghi\u1ec7p l\u00e0 g\u00ec?\" src=\"https:\/\/vtcnetviet.com\/wp-content\/uploads\/2023\/03\/tu-dong-hoa-doanh-nghiep-la-gi.jpg\" alt=\"T\u1ef1 \u0111\u1ed9ng h\u00f3a doanh nghi\u1ec7p l\u00e0 g\u00ec?\" \/><\/figure><\/div>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Phan_biet_BPA_va_RPA\"><\/span><strong>Ph\u00e2n bi\u1ec7t BPA v\u00e0 RPA<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n\r\n\r\n\r\n<p>BPA (Business Process Automation) v\u00e0 RPA (Robotic Process Automation) \u0111\u1ec1u l\u00e0 c\u00e1c c\u00f4ng ngh\u1ec7 t\u1ef1 \u0111\u1ed9ng h\u00f3a doanh nghi\u1ec7p nh\u01b0ng c\u00f3 nh\u1eefng \u0111i\u1ec3m kh\u00e1c nhau c\u01a1 b\u1ea3n sau \u0111\u00e2y:<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li><strong>Ph\u1ea1m vi \u00e1p d\u1ee5ng:<\/strong> BPA \u00e1p d\u1ee5ng t\u1ed5ng th\u1ec3 trong vi\u1ec7c t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c quy tr\u00ecnh kinh doanh, trong khi RPA t\u1eadp trung v\u00e0o t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c quy tr\u00ecnh c\u00f4ng vi\u1ec7c \u0111\u01a1n gi\u1ea3n v\u00e0 l\u1eb7p \u0111i l\u1eb7p l\u1ea1i.<\/li>\r\n\r\n\r\n\r\n<li><strong>C\u00f4ng c\u1ee5 \u00e1p d\u1ee5ng:<\/strong> BPA th\u01b0\u1eddng s\u1eed d\u1ee5ng c\u00e1c c\u00f4ng ngh\u1ec7 t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh kinh doanh, ph\u00e1t tri\u1ec3n \u1ee9ng d\u1ee5ng v\u00e0 h\u1ec7 th\u1ed1ng th\u00f4ng tin qu\u1ea3n l\u00fd. RPA s\u1eed d\u1ee5ng c\u00e1c c\u00f4ng ngh\u1ec7 t\u1ef1 \u0111\u1ed9ng h\u00f3a robot \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c nhi\u1ec7m v\u1ee5 c\u1ee5 th\u1ec3.<\/li>\r\n\r\n\r\n\r\n<li><strong>\u0110\u1ed9 ph\u1ee9c t\u1ea1p:<\/strong> BPA c\u00f3 \u0111\u1ed9 ph\u1ee9c t\u1ea1p cao h\u01a1n so v\u1edbi RPA, do n\u00f3 t\u1eadp trung v\u00e0o t\u1ed5ng th\u1ec3 quy tr\u00ecnh kinh doanh. Trong khi \u0111\u00f3, RPA t\u1eadp trung v\u00e0o t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c nhi\u1ec7m v\u1ee5 \u0111\u01a1n gi\u1ea3n v\u00e0 c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n nhanh ch\u00f3ng.<\/li>\r\n\r\n\r\n\r\n<li><strong>Kh\u1ea3 n\u0103ng t\u01b0\u01a1ng t\u00e1c v\u1edbi ng\u01b0\u1eddi d\u00f9ng:<\/strong> BPA cho ph\u00e9p ng\u01b0\u1eddi d\u00f9ng t\u01b0\u01a1ng t\u00e1c tr\u1ef1c ti\u1ebfp v\u1edbi quy tr\u00ecnh kinh doanh t\u1ef1 \u0111\u1ed9ng h\u00f3a, trong khi RPA kh\u00f4ng c\u00f3 kh\u1ea3 n\u0103ng t\u01b0\u01a1ng t\u00e1c v\u1edbi ng\u01b0\u1eddi d\u00f9ng.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p>T\u00f3m l\u1ea1i, BPA v\u00e0 RPA \u0111\u1ec1u l\u00e0 c\u00e1c c\u00f4ng ngh\u1ec7 t\u1ef1 \u0111\u1ed9ng h\u00f3a doanh nghi\u1ec7p, nh\u01b0ng BPA t\u1eadp trung v\u00e0o t\u1ed5ng th\u1ec3 quy tr\u00ecnh kinh doanh trong khi RPA t\u1eadp trung v\u00e0o t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c nhi\u1ec7m v\u1ee5 \u0111\u01a1n gi\u1ea3n v\u00e0 l\u1eb7p \u0111i l\u1eb7p l\u1ea1i.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Cac_hinh_thuc_tu_dong_hoa_doanh_nghiep_pho_bien\"><\/span><strong>C\u00e1c h\u00ecnh th\u1ee9c t\u1ef1 \u0111\u1ed9ng h\u00f3a doanh nghi\u1ec7p ph\u1ed5 bi\u1ebfn<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n\r\n\r\n\r\n<p>C\u00e1c h\u00ecnh th\u1ee9c t\u1ef1 \u0111\u1ed9ng h\u00f3a doanh nghi\u1ec7p ph\u1ed5 bi\u1ebfn bao g\u1ed3m:<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li><strong>T\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh c\u00f4ng vi\u1ec7c (Workflow Automation):<\/strong> t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c quy tr\u00ecnh c\u00f4ng vi\u1ec7c \u0111\u1ec3 gi\u1ea3m thi\u1ec3u s\u1ef1 ph\u1ee5 thu\u1ed9c v\u00e0o con ng\u01b0\u1eddi v\u00e0 t\u0103ng n\u0103ng su\u1ea5t lao \u0111\u1ed9ng. C\u00e1c c\u00f4ng ngh\u1ec7 t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh c\u00f4ng vi\u1ec7c ph\u1ed5 bi\u1ebfn bao g\u1ed3m c\u00e1c \u1ee9ng d\u1ee5ng qu\u1ea3n l\u00fd c\u00f4ng vi\u1ec7c, <a class=\"rank-math-link\" href=\"https:\/\/1office.vn\/phan-mem-quan-ly-quy-trinh\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"ph\u1ea7n m\u1ec1m h\u1ed7 tr\u1ee3 qu\u1ea3n l\u00fd quy tr\u00ecnh (opens in a new tab)\">ph\u1ea7n m\u1ec1m h\u1ed7 tr\u1ee3 qu\u1ea3n l\u00fd quy tr\u00ecnh<\/a> v\u00e0 c\u00e1c gi\u1ea3i ph\u00e1p chuy\u1ec3n \u0111\u1ed5i s\u1ed1.<\/li>\r\n\r\n\r\n\r\n<li><strong>T\u1ef1 \u0111\u1ed9ng h\u00f3a robot (Robotic Process Automation):<\/strong> s\u1eed d\u1ee5ng c\u00e1c robot t\u1ef1 \u0111\u1ed9ng h\u00f3a \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c quy tr\u00ecnh c\u00f4ng vi\u1ec7c nh\u01b0 nh\u1eadp li\u1ec7u, x\u1eed l\u00fd d\u1eef li\u1ec7u v\u00e0 c\u00e1c t\u00e1c v\u1ee5 \u0111\u01a1n gi\u1ea3n kh\u00e1c. RPA l\u00e0 m\u1ed9t c\u00f4ng ngh\u1ec7 t\u1ef1 \u0111\u1ed9ng h\u00f3a \u0111ang \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng r\u1ed9ng r\u00e3i trong c\u00e1c ng\u00e0nh c\u00f4ng nghi\u1ec7p \u0111\u1ec3 gi\u1ea3m thi\u1ec3u th\u1eddi gian v\u00e0 chi ph\u00ed.<\/li>\r\n\r\n\r\n\r\n<li><strong>T\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh kinh doanh (Business Process Automation):<\/strong> t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c quy tr\u00ecnh kinh doanh \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p. C\u00e1c c\u00f4ng ngh\u1ec7 t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh kinh doanh ph\u1ed5 bi\u1ebfn bao g\u1ed3m ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd quy tr\u00ecnh kinh doanh, c\u00e1c <a href=\"https:\/\/vtcnetviet.com\/giai-phap-chuyen-doi-so\/\" target=\"_blank\" rel=\"noreferrer noopener\">gi\u1ea3i ph\u00e1p chuy\u1ec3n \u0111\u1ed5i s\u1ed1<\/a> v\u00e0 c\u00e1c gi\u1ea3i ph\u00e1p t\u00edch h\u1ee3p h\u1ec7 th\u1ed1ng.<\/li>\r\n\r\n\r\n\r\n<li><strong>Tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (Artificial Intelligence):<\/strong> s\u1eed d\u1ee5ng c\u00e1c c\u00f4ng ngh\u1ec7 tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o \u0111\u1ec3 ph\u00e2n t\u00edch v\u00e0 t\u1ed1i \u01b0u h\u00f3a c\u00e1c quy tr\u00ecnh kinh doanh. C\u00e1c \u1ee9ng d\u1ee5ng c\u1ee7a tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o trong t\u1ef1 \u0111\u1ed9ng h\u00f3a doanh nghi\u1ec7p bao g\u1ed3m h\u1ecdc m\u00e1y, x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean v\u00e0 c\u00e1c c\u00f4ng ngh\u1ec7 nh\u1eadn di\u1ec7n h\u00ecnh \u1ea3nh.<\/li>\r\n\r\n\r\n\r\n<li><strong>T\u1ef1 \u0111\u1ed9ng h\u00f3a qu\u1ea3n l\u00fd t\u00e0i nguy\u00ean (Resource Management Automation):<\/strong> t\u1ef1 \u0111\u1ed9ng h\u00f3a qu\u1ea3n l\u00fd t\u00e0i nguy\u00ean nh\u01b0 t\u00e0i s\u1ea3n, nh\u00e2n s\u1ef1 v\u00e0 c\u00e1c ngu\u1ed3n l\u1ef1c kh\u00e1c \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a s\u1eed d\u1ee5ng t\u00e0i nguy\u00ean v\u00e0 gi\u1ea3m thi\u1ec3u th\u1eddi gian v\u00e0 chi ph\u00ed.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p>T\u1ef1 \u0111\u1ed9ng h\u00f3a doanh nghi\u1ec7p l\u00e0 m\u1ed9t xu h\u01b0\u1edbng quan tr\u1ecdng trong vi\u1ec7c <a href=\"https:\/\/vtcnetviet.com\/chuyen-doi-so-la-gi\/\" target=\"_blank\" rel=\"noreferrer noopener\">chuy\u1ec3n \u0111\u1ed5i s\u1ed1<\/a> c\u1ee7a c\u00e1c doanh nghi\u1ec7p v\u00e0 \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c t\u0103ng c\u01b0\u1eddng hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng, t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh kinh doanh v\u00e0 gi\u1ea3m thi\u1ec3u th\u1eddi gian v\u00e0 chi ph\u00ed.<\/p>\r\n\r\n\r\n<div class=\"wp-block-image\">\r\n<figure class=\"aligncenter\"><img decoding=\"async\" class=\"wp-image-4179\" title=\"C\u00e1c h\u00ecnh th\u1ee9c t\u1ef1 \u0111\u1ed9ng h\u00f3a doanh nghi\u1ec7p ph\u1ed5 bi\u1ebfn\" src=\"https:\/\/vtcnetviet.com\/wp-content\/uploads\/2023\/03\/loi-ich-cua-tu-dong-hoa-doanh-nghiep.jpg\" alt=\"C\u00e1c h\u00ecnh th\u1ee9c t\u1ef1 \u0111\u1ed9ng h\u00f3a doanh nghi\u1ec7p ph\u1ed5 bi\u1ebfn\" \/><\/figure><\/div>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Loi_ich_cua_Tu_dong_hoa_doanh_nghiep\"><\/span><strong>L\u1ee3i \u00edch c\u1ee7a T\u1ef1 \u0111\u1ed9ng h\u00f3a doanh nghi\u1ec7p<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n\r\n\r\n\r\n<p>C\u00e1c l\u1ee3i \u00edch c\u1ee7a t\u1ef1 \u0111\u1ed9ng h\u00f3a doanh nghi\u1ec7p bao g\u1ed3m:<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li><strong>T\u0103ng n\u0103ng su\u1ea5t v\u00e0 hi\u1ec7u qu\u1ea3:<\/strong> T\u1ef1 \u0111\u1ed9ng h\u00f3a gi\u00fap gi\u1ea3m thi\u1ec3u th\u1eddi gian v\u00e0 c\u00f4ng s\u1ee9c c\u1ea7n thi\u1ebft \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c t\u00e1c v\u1ee5 v\u00e0 quy tr\u00ecnh c\u00f4ng vi\u1ec7c, t\u1eeb \u0111\u00f3 t\u0103ng n\u0103ng su\u1ea5t lao \u0111\u1ed9ng v\u00e0 hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p.<\/li>\r\n\r\n\r\n\r\n<li><strong>Gi\u1ea3m thi\u1ec3u sai s\u00f3t v\u00e0 r\u1ee7i ro:<\/strong> T\u1ef1 \u0111\u1ed9ng h\u00f3a gi\u1ea3m thi\u1ec3u s\u1ef1 ph\u1ee5 thu\u1ed9c v\u00e0o con ng\u01b0\u1eddi, \u0111\u1ed3ng th\u1eddi gi\u1ea3m thi\u1ec3u sai s\u00f3t v\u00e0 r\u1ee7i ro li\u00ean quan \u0111\u1ebfn c\u00e1c t\u00e1c v\u1ee5 v\u00e0 quy tr\u00ecnh c\u00f4ng vi\u1ec7c.<\/li>\r\n\r\n\r\n\r\n<li><strong>T\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh kinh doanh:<\/strong> T\u1ef1 \u0111\u1ed9ng h\u00f3a gi\u00fap t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh kinh doanh, t\u1eeb \u0111\u00f3 gi\u1ea3m thi\u1ec3u th\u1eddi gian v\u00e0 chi ph\u00ed, t\u0103ng n\u0103ng su\u1ea5t v\u00e0 hi\u1ec7u qu\u1ea3, c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5.<\/li>\r\n\r\n\r\n\r\n<li><strong>N\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng:<\/strong> T\u1ef1 \u0111\u1ed9ng h\u00f3a gi\u00fap t\u0103ng c\u01b0\u1eddng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch cung c\u1ea5p d\u1ecbch v\u1ee5 v\u00e0 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng nhanh ch\u00f3ng v\u00e0 ch\u00ednh x\u00e1c h\u01a1n.<\/li>\r\n\r\n\r\n\r\n<li><strong>T\u0103ng kh\u1ea3 n\u0103ng c\u1ea1nh tranh:<\/strong> T\u1ef1 \u0111\u1ed9ng h\u00f3a gi\u00fap t\u0103ng kh\u1ea3 n\u0103ng c\u1ea1nh tranh c\u1ee7a doanh nghi\u1ec7p b\u1eb1ng c\u00e1ch gi\u1ea3m thi\u1ec3u th\u1eddi gian v\u00e0 chi ph\u00ed, c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5, v\u00e0 t\u0103ng n\u0103ng su\u1ea5t v\u00e0 hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng.<\/li>\r\n\r\n\r\n\r\n<li><strong>C\u1ea3i thi\u1ec7n s\u1ef1 linh ho\u1ea1t v\u00e0 \u0111\u1ed9 tin c\u1eady:<\/strong> T\u1ef1 \u0111\u1ed9ng h\u00f3a gi\u00fap c\u1ea3i thi\u1ec7n s\u1ef1 linh ho\u1ea1t v\u00e0 \u0111\u1ed9 tin c\u1eady c\u1ee7a h\u1ec7 th\u1ed1ng v\u00e0 quy tr\u00ecnh kinh doanh b\u1eb1ng c\u00e1ch t\u1ed1i \u01b0u h\u00f3a s\u1ef1 k\u1ebft n\u1ed1i gi\u1eefa c\u00e1c quy tr\u00ecnh v\u00e0 h\u1ec7 th\u1ed1ng, t\u1eeb \u0111\u00f3 gi\u1ea3m thi\u1ec3u s\u1ef1 c\u1ed1 v\u00e0 s\u1ef1 gi\u00e1n \u0111o\u1ea1n trong ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p>T\u00f3m l\u1ea1i, t\u1ef1 \u0111\u1ed9ng h\u00f3a doanh nghi\u1ec7p l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 quan tr\u1ecdng trong vi\u1ec7c chuy\u1ec3n \u0111\u1ed5i s\u1ed1 c\u1ee7a c\u00e1c doanh nghi\u1ec7p v\u00e0 c\u00f3 nhi\u1ec1u l\u1ee3i \u00edch quan tr\u1ecdng gi\u00fap n\u00e2ng cao hi\u1ec7u qu\u1ea3 v\u00e0 n\u0103ng l\u1ef1c c\u1ea1nh tranh c\u1ee7a doanh nghi\u1ec7p.<\/p>\r\n\r\n\r\n<div class=\"wp-block-image\">\r\n<figure class=\"aligncenter\"><img decoding=\"async\" class=\"wp-image-4178\" title=\"Gi\u1ea3i ph\u00e1p t\u1ef1 \u0111\u1ed9ng h\u00f3a doanh nghi\u1ec7p th\u1eddi \u0111\u1ea1i 4.0\" src=\"https:\/\/vtcnetviet.com\/wp-content\/uploads\/2023\/03\/giai-phap-tu-dong-hoa-doanh-nghiep.jpg\" alt=\"Gi\u1ea3i ph\u00e1p t\u1ef1 \u0111\u1ed9ng h\u00f3a doanh nghi\u1ec7p th\u1eddi \u0111\u1ea1i 4.0\" \/><\/figure><\/div>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Kho_khan_khi_doanh_nghiep_chua_tu_dong_hoa_quy_trinh\"><\/span><strong>Kh\u00f3 kh\u0103n khi doanh nghi\u1ec7p ch\u01b0a t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n\r\n\r\n\r\n<p>C\u00e1c kh\u00f3 kh\u0103n m\u00e0 doanh nghi\u1ec7p s\u1ebd g\u1eb7p ph\u1ea3i khi ch\u01b0a t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh c\u00f3 th\u1ec3 bao g\u1ed3m:<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li><strong>Chi ph\u00ed lao \u0111\u1ed9ng cao:<\/strong> Doanh nghi\u1ec7p s\u1ebd ph\u1ea3i b\u1ecf ra nhi\u1ec1u th\u1eddi gian, c\u00f4ng s\u1ee9c v\u00e0 t\u00e0i nguy\u00ean \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c t\u00e1c v\u1ee5 v\u00e0 quy tr\u00ecnh c\u00f4ng vi\u1ec7c m\u1ed9t c\u00e1ch th\u1ee7 c\u00f4ng, t\u1eeb \u0111\u00f3 d\u1eabn \u0111\u1ebfn chi ph\u00ed lao \u0111\u1ed9ng cao.<\/li>\r\n\r\n\r\n\r\n<li><strong>Sai s\u00f3t v\u00e0 r\u1ee7i ro:<\/strong> Khi con ng\u01b0\u1eddi th\u1ef1c hi\u1ec7n c\u00e1c t\u00e1c v\u1ee5 v\u00e0 quy tr\u00ecnh c\u00f4ng vi\u1ec7c th\u1ee7 c\u00f4ng, c\u00f3 th\u1ec3 x\u1ea3y ra sai s\u00f3t v\u00e0 r\u1ee7i ro, g\u00e2y \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5, c\u0169ng nh\u01b0 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\r\n\r\n\r\n\r\n<li><strong>Thi\u1ebfu t\u00ednh linh ho\u1ea1t:<\/strong> Khi quy tr\u00ecnh kinh doanh ch\u01b0a \u0111\u01b0\u1ee3c t\u1ef1 \u0111\u1ed9ng h\u00f3a, doanh nghi\u1ec7p s\u1ebd g\u1eb7p kh\u00f3 kh\u0103n trong vi\u1ec7c \u0111i\u1ec1u ch\u1ec9nh v\u00e0 c\u1eadp nh\u1eadt c\u00e1c quy tr\u00ecnh v\u00e0 ho\u1ea1t \u0111\u1ed9ng kinh doanh \u0111\u1ec3 ph\u00f9 h\u1ee3p v\u1edbi th\u1ecb tr\u01b0\u1eddng v\u00e0 nhu c\u1ea7u kh\u00e1ch h\u00e0ng.<\/li>\r\n\r\n\r\n\r\n<li><strong>Th\u1eddi gian v\u00e0 chi ph\u00ed:<\/strong> Th\u1eddi gian v\u00e0 chi ph\u00ed s\u1ebd t\u0103ng l\u00ean khi ph\u1ea3i th\u1ef1c hi\u1ec7n c\u00e1c t\u00e1c v\u1ee5 v\u00e0 quy tr\u00ecnh c\u00f4ng vi\u1ec7c th\u1ee7 c\u00f4ng, t\u1eeb \u0111\u00f3 gi\u1ea3m hi\u1ec7u qu\u1ea3 v\u00e0 n\u0103ng su\u1ea5t c\u1ee7a doanh nghi\u1ec7p.<\/li>\r\n\r\n\r\n\r\n<li>K<strong>h\u00f3 kh\u0103n trong qu\u1ea3n l\u00fd v\u00e0 ki\u1ec3m so\u00e1t:<\/strong> Khi quy tr\u00ecnh kinh doanh ch\u01b0a \u0111\u01b0\u1ee3c t\u1ef1 \u0111\u1ed9ng h\u00f3a, doanh nghi\u1ec7p s\u1ebd g\u1eb7p kh\u00f3 kh\u0103n trong vi\u1ec7c qu\u1ea3n l\u00fd v\u00e0 ki\u1ec3m so\u00e1t c\u00e1c ho\u1ea1t \u0111\u1ed9ng v\u00e0 quy tr\u00ecnh kinh doanh, t\u1eeb \u0111\u00f3 l\u00e0m gi\u1ea3m \u0111\u1ed9 ch\u00ednh x\u00e1c v\u00e0 t\u00ednh minh b\u1ea1ch trong ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p.<\/li>\r\n\r\n\r\n\r\n<li><strong>Thi\u1ebfu t\u00ednh c\u1ea1nh tranh:<\/strong> Doanh nghi\u1ec7p s\u1ebd g\u1eb7p kh\u00f3 kh\u0103n trong vi\u1ec7c c\u1ea1nh tranh v\u1edbi c\u00e1c \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh khi quy tr\u00ecnh kinh doanh ch\u01b0a \u0111\u01b0\u1ee3c t\u1ef1 \u0111\u1ed9ng h\u00f3a, t\u1eeb \u0111\u00f3 l\u00e0m gi\u1ea3m kh\u1ea3 n\u0103ng t\u0103ng tr\u01b0\u1edfng v\u00e0 ph\u00e1t tri\u1ec3n c\u1ee7a doanh nghi\u1ec7p.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p>T\u00f3m l\u1ea1i, vi\u1ec7c ch\u01b0a t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh kinh doanh c\u00f3 th\u1ec3 g\u00e2y ra nhi\u1ec1u kh\u00f3 kh\u0103n v\u00e0 h\u1ea1n ch\u1ebf cho doanh nghi\u1ec7p, t\u1eeb \u0111\u00f3 l\u00e0m gi\u1ea3m hi\u1ec7u qu\u1ea3 v\u00e0 n\u0103ng su\u1ea5t ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p.<\/p>\r\n\r\n\r\n<div class=\"wp-block-image\">\r\n<figure class=\"aligncenter\"><img decoding=\"async\" class=\"wp-image-4181\" title=\"C\u00e1c c\u00e2u h\u1ecfi v\u1ec1 t\u1ef1 \u0111\u1ed9ng h\u00f3a doanh nghi\u1ec7p\" src=\"https:\/\/vtcnetviet.com\/wp-content\/uploads\/2023\/03\/tu-dong-hoa-trong-quan-tri-doanh-nghiep.jpg\" alt=\"C\u00e1c c\u00e2u h\u1ecfi v\u1ec1 t\u1ef1 \u0111\u1ed9ng h\u00f3a doanh nghi\u1ec7p\" \/><\/figure><\/div>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"FAQs_ve_tu_dong_hoa_doanh_nghiep\"><\/span><strong>FAQs v\u1ec1 t\u1ef1 \u0111\u1ed9ng h\u00f3a doanh nghi\u1ec7p<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Quy_trinh_tu_dong_thuong_thay_trong_cac_to_chuc_la_gi\"><\/span><strong>Quy tr\u00ecnh t\u1ef1 \u0111\u1ed9ng th\u01b0\u1eddng th\u1ea5y trong c\u00e1c t\u1ed5 ch\u1ee9c l\u00e0 g\u00ec?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n\r\n\r\n\r\n<p>M\u1ed9t s\u1ed1 quy tr\u00ecnh t\u1ef1 \u0111\u1ed9ng th\u01b0\u1eddng th\u1ea5y trong c\u00e1c t\u1ed5 ch\u1ee9c bao g\u1ed3m:<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>X\u1eed l\u00fd \u0111\u01a1n h\u00e0ng v\u00e0 thanh to\u00e1n<\/li>\r\n\r\n\r\n\r\n<li>Qu\u1ea3n l\u00fd d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng<\/li>\r\n\r\n\r\n\r\n<li>Qu\u1ea3n l\u00fd d\u1eef li\u1ec7u nh\u00e2n vi\u00ean<\/li>\r\n\r\n\r\n\r\n<li>T\u1ea1o b\u00e1o c\u00e1o v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u<\/li>\r\n\r\n\r\n\r\n<li>Qu\u1ea3n l\u00fd h\u00e0ng t\u1ed3n kho<\/li>\r\n\r\n\r\n\r\n<li>\u0110i\u1ec1u ph\u1ed1i c\u00e1c ho\u1ea1t \u0111\u1ed9ng li\u00ean quan \u0111\u1ebfn v\u1eadn chuy\u1ec3n v\u00e0 giao nh\u1eadn h\u00e0ng h\u00f3a.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"The_nao_la_tu_dong_hoa_dich_vu_khach_hang\"><\/span><strong>Th\u1ebf n\u00e0o l\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n\r\n\r\n\r\n<p>T\u1ef1 \u0111\u1ed9ng h\u00f3a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 s\u1eed d\u1ee5ng c\u00e1c c\u00f4ng ngh\u1ec7 t\u1ef1 \u0111\u1ed9ng h\u00f3a \u0111\u1ec3 c\u1ea3i thi\u1ec7n v\u00e0 t\u1ed1i \u01b0u h\u00f3a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 bao g\u1ed3m s\u1eed d\u1ee5ng chatbot \u0111\u1ec3 tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi kh\u00e1ch h\u00e0ng, t\u1ef1 \u0111\u1ed9ng h\u00f3a qu\u00e1 tr\u00ecnh x\u1eed l\u00fd y\u00eau c\u1ea7u v\u00e0 ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng, cung c\u1ea5p d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng 24\/7 th\u00f4ng qua c\u00e1c k\u00eanh tr\u1ef1c tuy\u1ebfn nh\u01b0 email, trang web, m\u1ea1ng x\u00e3 h\u1ed9i, v\u00e0 \u0111i\u1ec7n tho\u1ea1i.<\/p>\r\n\r\n\r\n\r\n<p>B\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng t\u1ef1 \u0111\u1ed9ng h\u00f3a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, c\u00e1c doanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u0103ng t\u00ednh kh\u1ea3 d\u1ee5ng v\u00e0 hi\u1ec7u qu\u1ea3 trong vi\u1ec7c gi\u1ea3i quy\u1ebft y\u00eau c\u1ea7u kh\u00e1ch h\u00e0ng, gi\u1ea3m chi ph\u00ed v\u00e0 t\u1ed1i \u01b0u h\u00f3a t\u00e0i nguy\u00ean, \u0111\u1ed3ng th\u1eddi c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 t\u0103ng c\u01b0\u1eddng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Tu_dong_hoa_doanh_nghiep_la_loai_bo_het_nhan_vien_phai_khong\"><\/span><strong>T\u1ef1 \u0111\u1ed9ng h\u00f3a doanh nghi\u1ec7p l\u00e0 lo\u1ea1i b\u1ecf h\u1ebft nh\u00e2n vi\u00ean ph\u1ea3i kh\u00f4ng?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n\r\n\r\n\r\n<p>T\u1ef1 \u0111\u1ed9ng h\u00f3a doanh nghi\u1ec7p kh\u00f4ng ph\u1ea3i l\u00e0 lo\u1ea1i b\u1ecf h\u1ebft nh\u00e2n vi\u00ean. T\u1ef1 \u0111\u1ed9ng h\u00f3a doanh nghi\u1ec7p l\u00e0 qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng c\u00e1c c\u00f4ng ngh\u1ec7 v\u00e0 c\u00f4ng c\u1ee5 \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a c\u00e1c quy tr\u00ecnh kinh doanh, gi\u00fap n\u00e2ng cao hi\u1ec7u qu\u1ea3 v\u00e0 hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a t\u1ed5 ch\u1ee9c. C\u00e1c c\u00f4ng ngh\u1ec7 t\u1ef1 \u0111\u1ed9ng h\u00f3a nh\u01b0 RPA, AI, IoT, v\u00e0 blockchain gi\u00fap t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c nhi\u1ec7m v\u1ee5 l\u1eb7p \u0111i l\u1eb7p l\u1ea1i v\u00e0 gi\u1ea3m thi\u1ec3u c\u00e1c sai s\u00f3t v\u00e0 th\u1eddi gian ch\u1edd \u0111\u1ee3i.<\/p>\r\n\r\n\r\n\r\n<p>Tuy nhi\u00ean, t\u1ef1 \u0111\u1ed9ng h\u00f3a doanh nghi\u1ec7p kh\u00f4ng ho\u00e0n to\u00e0n lo\u1ea1i b\u1ecf nh\u00e2n vi\u00ean m\u00e0 ch\u1ec9 gi\u00fap cho nh\u00e2n vi\u00ean \u0111\u01b0\u1ee3c t\u1eadp trung v\u00e0o nh\u1eefng c\u00f4ng vi\u1ec7c mang t\u00ednh s\u00e1ng t\u1ea1o, t\u01b0 duy v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c t\u00e1c v\u1ee5 ph\u1ee9c t\u1ea1p h\u01a1n. N\u00f3 c\u00f3 th\u1ec3 gi\u00fap t\u0103ng n\u0103ng su\u1ea5t, n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c v\u00e0 gi\u00fap nh\u00e2n vi\u00ean c\u00f3 th\u1eddi gian t\u1eadp trung v\u00e0o vi\u1ec7c \u0111\u00f3ng g\u00f3p gi\u00e1 tr\u1ecb cho t\u1ed5 ch\u1ee9c.<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Lam_sao_tu_dong_hoa_doanh_nghiep_nho\"><\/span><strong>L\u00e0m sao t\u1ef1 \u0111\u1ed9ng h\u00f3a doanh nghi\u1ec7p nh\u1ecf?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n\r\n\r\n\r\n<p>C\u00f3 th\u1ec3 t\u1ef1 \u0111\u1ed9ng h\u00f3a doanh nghi\u1ec7p nh\u1ecf b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng c\u00e1c c\u00f4ng ngh\u1ec7 t\u1ef1 \u0111\u1ed9ng h\u00f3a \u0111\u01a1n gi\u1ea3n nh\u01b0 ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd, c\u00f4ng c\u1ee5 t\u1ef1 \u0111\u1ed9ng h\u00f3a email v\u00e0 h\u1ec7 th\u1ed1ng thanh to\u00e1n tr\u1ef1c tuy\u1ebfn. B\u1ea1n c\u0169ng c\u00f3 th\u1ec3 b\u1eaft \u0111\u1ea7u v\u1edbi m\u1ed9t s\u1ed1 quy tr\u00ecnh \u0111\u01a1n gi\u1ea3n v\u00e0 t\u1eeb t\u1eeb m\u1edf r\u1ed9ng \u0111\u1ec3 t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c quy tr\u00ecnh ph\u1ee9c t\u1ea1p h\u01a1n.<\/p>\r\n\r\n\r\n\r\n<p style=\"text-align: right;\">Website: <a href=\"https:\/\/vtcnetviet.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/vtcnetviet.com\/<\/a><\/p>\r\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Trong th\u1eddi \u0111\u1ea1i c\u1ee7a cu\u1ed9c c\u00e1ch m\u1ea1ng c\u00f4ng nghi\u1ec7p 4.0, t\u1ef1 \u0111\u1ed9ng h\u00f3a doanh nghi\u1ec7p \u0111ang tr\u1edf th\u00e0nh m\u1ed9t trong&#8230;<\/p>\n","protected":false},"author":1,"featured_media":1275,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"rank_math_lock_modified_date":false,"_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"default","_kad_post_title":"default","_kad_post_layout":"default","_kad_post_sidebar_id":"","_kad_post_content_style":"default","_kad_post_vertical_padding":"default","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[11,3],"tags":[],"class_list":["post-1274","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc-quan-tri","category-tin-tuc"],"acf":[],"_links":{"self":[{"href":"https:\/\/vtcnetviet.com\/wp-json\/wp\/v2\/posts\/1274","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vtcnetviet.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vtcnetviet.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vtcnetviet.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vtcnetviet.com\/wp-json\/wp\/v2\/comments?post=1274"}],"version-history":[{"count":4,"href":"https:\/\/vtcnetviet.com\/wp-json\/wp\/v2\/posts\/1274\/revisions"}],"predecessor-version":[{"id":2737,"href":"https:\/\/vtcnetviet.com\/wp-json\/wp\/v2\/posts\/1274\/revisions\/2737"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vtcnetviet.com\/wp-json\/wp\/v2\/media\/1275"}],"wp:attachment":[{"href":"https:\/\/vtcnetviet.com\/wp-json\/wp\/v2\/media?parent=1274"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vtcnetviet.com\/wp-json\/wp\/v2\/categories?post=1274"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vtcnetviet.com\/wp-json\/wp\/v2\/tags?post=1274"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}